Terms & Conditions
Please take a moment to read these general terms and conditions (the “General Terms”) to understand how they apply to your access and/or use of our website (collectively “the Services”) for information or shopping purposes.
If you have any questions regarding these General Terms please contact us.
Who Owns the Services?
The Services are owned and operated by Patheodent, a company registered in the Republic of South Africa. All rights and/or defences afforded to us in these General Terms shall stand to the benefit of Patheodent.
Terms and Conditions Apply
These General Terms apply to your use of the Services and incorporate the Online Shopping Terms, as well as our Privacy Notice which may also apply to you, so please take a moment to read them. By using the Services, you acknowledge that you have read and understood these General Terms and agree to be bound by them.
Amended or Updated Terms
We may periodically update or change the General Terms, without notice. You should check them from time to time as your continued use of our Services will mean you accept any updated or revised General Terms.
Law and Arbitration
These General Terms are governed by the laws of the Republic of South Africa. Any dispute arising in relation to these General Terms shall, to the extent permitted by law, be referred to arbitration in Cape Town at a venue of our choice applying the Uniform Rules of the High Court of South Africa.
Our Services
You are welcome to browse or use our Services for your own personal, non-commercial, shopping and information purposes only. No other use is permitted without our prior written consent. The unauthorised use, copying, reproduction, variation, modification or distribution of the content of our website, the uploading of any unlawful or damaging information or viral software or the creation of any links to our website is strictly prohibited. You agree to indemnify us against any loss, damage, harm, claim or any other cost whatsoever that we may sustain as a result of your use of our Services and/or the contents of our website contrary to these General Terms.
We reserve the right to suspend our Services or any part thereof or terminate your account at any time if we, in our sole discretion, determine that you are not using the Services in compliance with these General Terms or if we believe the information provided by you is untrue, inaccurate or incomplete.
Marketing
We send out various newsletters and other marketing material. You are free to unsubscribe from any marketing material at any stage.
Personal Information and Privacy
Your privacy matters to us and we are committed to the protection of your personal information. If you wish to know more about when and how we collect, use, share and store your personal information, please read our privacy notice.
Accuracy of Content
All reasonable steps are taken to ensure that the information accessed via our Services is accurate and up-to-date. We do not however warrant that the content or information displayed is always accurate, complete and/or current.
Your Comments
We value your comments, ideas, suggestions, and feedback. By sending us your comments you agree that we may use them for commercial purposes (including using them to endorse our products, stores, or brands) without any compensation to you and you grant us a non-exclusive license to do this. We will not respond to or maintain your comments.
You agree not to post comments which violate the right(s) of any third party, including copyright, trademark, privacy or any other personal or proprietary right. You agree not to disclose, submit, or offer any comments that are or contain any defamatory, unlawful, abusive or obscene material. We disclaim any liability towards any third party regarding your comments.
Intellectual Property
All rights, including copyright, trademark and other intellectual property rights embodied in any logos, text, images, video, audio or other material on our website are owned by or licensed to us. Unauthorised use, reproduction, modification and/or distribution of the content thereof is strictly prohibited and constitutes an unlawful infringement of our intellectual property rights.
Disclaimers and Exclusions of Liability
Use of our Services is entirely at your own risk. We make no representations or warranties of any kind, whether express or implied. We do not warrant that the functions provided by the Services will be uninterrupted or error free, or that the Services or the servers that make them available are free from viruses or other harmful components. We accept no liability, to the extent permitted by law, for any direct, indirect, incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused arising from the access or use of our Services or the purchase of any of our products or services. You agree, to the extent permitted by law, to indemnify us against any loss or damage suffered or liability incurred by reason of any act or omission on your part or that of any third party acting on your behalf in connection with your use of our Services and/or your purchase of any products or services.
Notwithstanding any other provisions contained herein, our liability arising from any breach of these Terms, negligence or otherwise shall not at any time exceed more than double the monetary value of any order placed via the Services.
Online Registration
You are required to register with us before placing your first order online. Please click on Register to complete the registration form. Registration and/or use of our online shopping services constitutes your acceptance and agreement to be bound by these and the General Terms of our Services.
To register you will be required to provide certain personal information including personal and payment card details, as well as an email address and password. Please keep your personal information secure. We accept no liability for any damages suffered or losses incurred from the unauthorised use of your personal information. You will be required to enter your email address and password each time you visit our online shopping site. To amend any of your details, please go to “My Account”.
Product Sales and Availability
All products displayed on our website are subject to availability and will be delivered only within the Republic of South Africa to areas where we deliver. All prices shown on our website, are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.
Content Errors
We regret that no order will be accepted if we identify a material error in the description of any of our goods or services or their prices on our website. Packaging may vary from that shown on our website.
Pricing
You will be charged the prices that are reflected on our website subject to availability and delivery address. The prices include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations. Special promotions apply only to items on your original order (i.e. not on items which are added after the order was placed).
A delivery fee will be charged for each order you place.
Payment
When you place your order, funds equal to the total value of your order will be reserved against the card you are paying with during the checkout process (if applicable). If paying by EFT, the order will only be completed once funds are visible in our account.
By submitting your order, identity number and payment card details you warrant that you are authorised to make payment with the payment card and that there are sufficient funds available to pay for the order.
Stock Availability
We cannot always guarantee stock availability.
Confirmation of Orders
Your offer is deemed to be accepted when you receive an order confirmation.
Risk and Ownership
Risk in the products shall pass to you or your authorised representative on delivery. We will retain ownership of the products until payment is received in full.
DELIVERY & RETURN POILICY
Request for returns must be lodged to dentists@patheodent.co.za.
- Our policy is valid for 21 days from date of purchase. After 21 days, we can not offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
- There are certain situations where only partial refunds are granted:
- Products with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 21 days after delivery.
- Items must be in a re-sellable condition/original packaging and not damaged.
- Due to some hygienic consideration not, all products can be returned. All care should be taken in shipping products in closed original and sealed packages.
- Manufacture guarantees on certain Electrical toothbrushes will be honored (on recommendation of manufactures guidelines)
- Orders may not be cancelled after receipt of payment of the goods ordered from Patheodent. After dispatch of your goods, you may cancel the sale only in accordance with the Returns Policy – No Cancellations
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit given within a certain amount of days.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at dentists@patheodent.co.za
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R1,000 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Orders are delivered within 1-3 working days (depending on the area). Orders placed over the weekend will be dispatched the Monday thereafter.
